Policies

CANCELLATION POLICY

We value your business and ask that you respect our business scheduling policies. 
Please understand that when you book appointments, that time slot is reserved just for you and no one else can book it.When you cancel or reschedule appointments without giving enough time, we are unable to fill that appointment time.

If anything happens that prevents you from keeping your appointment, please call or email us as soon as possible. Please do not wait until opening hours to notify us. 

​​​

CANCELLATION, AND RESCHEDULING


If you must cancel or reschedule your appointments, we respectfully request at least 24 hours notice.

Cancelling or rescheduling appointments less than 24 hours notice will be charged 50% of the scheduled service cost.  This fee helps cover the costs associated with the reserved appointment slot and the time of our service providers who could have otherwise made an appointment with another client. 

​

NO SHOW


All No-Show appointments will be charged 100% of the scheduled service cost. LATE ARRIVALS
If you are more than 15 minutes late, we have the right to reschedule your appointment.  In this event, the cancellation fee of 50% of  the scheduled service will be charged.  

 

​INCLEMENT WEATHER POLICY
In the case of inclement weather, we closely monitor conditions and recommendations by the National Weather Service. Shops will close if the area is declared a Level 3 emergency or above. Guests will never be charged in the case of shop closures.
For Level 2 emergencies, we may adjust the operating hours for our shops. Impacted guests will be contacted and will not be charged for service cancellations or rescheduling.
If changes are made to the shop schedule or shops are closed, we will provide a minimum of two hours notice prior to appointment times. 
If our shops remain open as normal, our cancellation policy remains in place. Guests with questions can give us a call.
 

CLEANLINESS
We uphold the highest level of cleanliness and sanitation practices required by the Ohio state Boards of Cosmetology. We reserve the right to refuse service if the nail technician believes there is a risk of fungal or bacterial infection. Please note that you will be charged 100% of the full-service price booked for a turnaway due to a suspected fungal or bacterial infection.